Teller Supervisor

Join to apply for the Teller Supervisor role at Michigan Schools and Government Credit Union

$19.25/hr – $24.00/hr

Direct message the job poster from Michigan Schools and Government Credit Union

Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in southeast Michigan.

We have over 450 team members, more than 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades.

We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. With regular coaching and continuing education, we grow champions – team members dedicated to championing the success of our members. Our commitment to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press eleven years in a row.

More information about our comprehensive total rewards package can be found here.

Responsible for efficient operations and supervision of the teller area and sales activities of teller team members to ensure team goals and service standards are met in accordance with MSGCU’s policies and state and federal government regulations, and in alignment with our desired member experience.

• As a leader in the branch, focuses on providing high quality service to all members through a consistent approach to delivering the member experience that includes sales, services, member satisfaction, operational and people management in order to build strong member (internal/external) relationships and deliver member‑centric solutions.
• Assists with the development and achievement of sales plans; makes good and timely decisions using sound rationale, available data, and relevant factors to ensure the overall effectiveness of the branch and that are in alignment with the organization’s focus and direction.
• Takes action on new opportunities and tough challenges with a sense of urgency and enthusiasm. Performs all duties related to teller operations to support the branch and ensure efficient service to members. Conducts regular sales meetings and observations, and utilizes the SLS (Sales Leadership Strategies) approach for daily coaching.
• Follows MSGCU’s service standards to complete teller transactions with focus and understanding to ensure accurate processing and to balance teller drawer and checks at end of day. Teller transactions include, but are not limited to: cashing checks, processing deposits and withdrawals, making member payments, processing certificates of deposit transactions, and member account maintenance.
• Generates member referrals by using a consultative approach and asking high‑impact questions to identify and meet member needs, both perceived and unperceived. Listens for member cues and uses in‑depth knowledge of our products and services to cross‑sell and offer solutions for member needs by focusing on the benefits and value to the member.
• Directs work for teller team members by providing direction, ensuring day‑to‑day work is completed to deliver on the desired member experience. Delegates and empowers team members to make effective decisions, and removes obstacles to get work done.
• Ensures accountability by holding self and others accountable to meet commitments; monitors the performance of the teller team, provides sales coaching and follow‑up to develop talent and achieve branch goals; and conducts accurate and straightforward performance appraisals, taking corrective action as necessary when departmental and/or credit union objectives are not being attained; exceeds member service expectations and follows MSGCU Service Standards by providing superior quality service in a professional, efficient and courteous manner.
• Schedules team in order to…