Senior Research Manager; Quant​/Qual

Senior Research Manager (Quant/Qual)

Department: Client Teams

Employment Type: Permanent - Full Time

Location: Detroit

Reporting To: Kate Britt

The primary role of a Senior Research Manager is to lead complex engagements for clients to assist them with operationalizing customer centricity and to drive their business forward. Responsibilities involve all phases of the engagement process including project management, creation of deliverables, storytelling, as well as client management. With exposure to a variety of research methodologies, a Senior Research Manager is expected to have excellent project management skills, to take ownership of the engagement’s success, and have the desire to learn, grow, and be challenged.

Project Management & Client Engagement:

• Project Manager on complex engagements independently, from start to finish while also acting as a consultant on simple to moderately complex studies
• Discusses complex business and research issues with clients independently
• Easily builds rapport, is responsive, and gains trust with clients relative to project management abilities
• Fosters strong client loyalty through exceptional engagement execution and client service skills as well as the ability to discuss complex issues with clients independently
• Create analysis plans for complex studies – finds data that matters, makes sense of the information, and conveys the story in a compelling way
• Adopts and applies the storytelling process and is able to create impactful deliverables on complex engagements and is able to present out in a clear, concise, and influencing way
• Ability to generate additional business by building client trust through exceptional client service skills
• Understand clients' businesses, as well as objectives, and offer strategic suggestions and value-added consulting
• Effectively oversee the financial goals and profitability of an engagement

Business Development:

• Independently develop simple to moderately complex proposals including scoping, pricing and deliverable creation
• Support account goals for specific assigned accounts on the team (in collaboration with Account Strategists)
• Mentor junior level on proposal development

Management & Leadership:

• Successfully lead an engagement team and aid in the development of Human8 employees such as setting expectations for team, delegate appropriately, and hold others accountable
• Provide internal training as well as train clients in various methodologies and provide research recommendations to clients
• Successfully lead/partner with others in raising level of work (e.g., provide inspiration, set clear expectations) – able to set expectations with team, delegate appropriately, and hold others accountable
• Demonstrates genuine sensitivity, support, and encouragement for others with consistent professional maturity

• Demonstrates well-rounded research skills – strong qualitative (communities) and quantitative skills.
• Experience with research approaches for surveying/interviewing consumers, staff, B2B audiences, etc. including telephone, online, and mail methodologies
• Demonstrated engagement leadership skills including motivating team members, mentoring junior staff, collaboration skills, ability to take initiative, etc.
• Client interface experience including the proven ability to discuss and understand a client's complex business and research objectives, building a rapport and trusting relationship with clients relative to project management abilities