Senior Research Manager; Quant​/Qual

Senior Research Manager (Quant/Qual)

Human8 – Detroit, MI

Department:
Client Teams

Employment type:

Full-time

Seniority level:
Mid-Senior level

Job function:
Research, Analyst, and Information Technology (Market Research)

The primary role of a Senior Research Manager is to lead complex engagements for clients to operationalize customer centricity and drive business success. Responsibilities span product management, project execution, deliverable creation, storytelling, and client interaction. A Senior Research Manager should possess excellent project management skills, own engagement success, and demonstrate a desire to learn and grow.

Project Management & Client Engagement:

• Project Manager on complex engagements independently, from start to finish while also acting as a consultant on simple to moderately complex studies
• Discuss complex business and research issues with clients independently
• Build rapport, respond quickly, and gain client trust through project management abilities
• Foster strong client loyalty via exceptional engagement execution and client service skills
• Create analysis plans for complex studies – find data that matters, make sense of information, and convey the story compellingly
• Apply storytelling process to create impactful deliverables and present clearly, concisely, and influence fully
• Generate additional business by building client trust through exceptional client service
• Understand clients’ businesses, objectives, and offer strategic suggestions and value‑added consulting
• Effectively oversee the financial goals and profitability of an engagement

Business Development:

• Independently develop simple to moderately complex proposals including scoping, pricing, and deliverable creation
• Support account goals for specific assigned accounts on the team (in collaboration with Account Strategists)
• Mentor junior level staff in proposal development

Management & Leadership:

• Successfully lead an engagement team and aid in the development of Human8 employees, setting expectations, delegating, and holding others accountable
• Provide internal training and train clients in various methodologies, offering research recommendations
• Lead/partner with others to raise work level, provide inspiration, set clear expectations, delegate appropriately, and hold others accountable
• Demonstrate genuine sensitivity, support, and encouragement for others with consistent professional maturity

• Demonstrates well‑rounded research skills – strong qualitative (communities) and quantitative skills
• Experience with research approaches for surveying/interviewing consumers, staff, B2B audiences, etc. including telephone, online, and mail methodologies
• Demonstrated engagement leadership skills including motivating team members, mentoring junior staff, collaboration skills, and initiative
• Client interface experience with proven ability to discuss and understand a client’s complex business and research objectives, building rapport and trusting relationships