Operations Control Officer

Operations Control Officer

The main function of the Operations Control Officer (OCO) is to effectively manage the Security Operations Center which controls how the Security department functions on all levels of activity, from routine to emergency situations. They must know and be able to perform all responsibilities and functions of the security officer. Demonstrates extensive knowledge of hospital and department policies and procedures, city, and state laws, and be able to apply them to efficiently and safely direct and coordinate the actions of security officers, appropriate hospital support personnel and outside agencies.

They must employ and have extensive knowledge of all the security equipment they are responsible for: CCTV system, fire alarm systems, security alarm monitoring systems, emergency assistance monitors, controller for doors, cameras, audio, a security computer system providing door access and door alarm monitoring, and numerous medical gas alarms. This individual interacts in a respectful manner and is considerate of age and physical abilities and exhibits customer service behavior in accordance with the hospital standards.

This position may require obtain Public Act 330 certification and will have the ability to arrest for misdemeanors offenses and will be required to complete the Michigan State Police PA330 certification requirements.

Essential Functions

• Apply extensive knowledge and experience required to use all the security equipment mentioned above, must control, and coordinate the numerous security-monitoring systems for the proper course of action.
• Efficiently and safely direct and coordinate the actions of security officers, entrance attendants, appropriate support personnel and outside agencies.
• Answers, responds, and coordinates the Security department's extensive communications network, via telephone, airphone, radio channels and walk-in traffic.
• Provide assistance to walk-in traffic for temporary key control, directions, miscellaneous problems, and security-related issues.
• Initiates communications with supervisors and administrators, providing them with information and updates regarding potential problems, changing conditions and concerns for the safety and welfare of hospital patients, visitors, employees, and property.
• May be required to patrol campus on foot and in vehicle (or on a bike as assigned). Offers such assistance as unlocking doors inside or doing motor assists outside, is ever observant to suspicious activities and security violations.
• Accepts and performs various duties at assigned posts and provides assistance to patients, visitors, and employees. Enforces rules, regulations, and policies of the hospital as appropriate.
• May make arrests for felonies or misdemeanors dependent on PA 330 status. Writes hospital and/or City parking tickets where authorized.

Qualifications Required

• High School Diploma or equivalent
• Successful completion of Operations Control Officer training program.
• Successful completion of practical competency program for the Operations Control Officer.
• 2 years of relevant experience 2
  -3 years hospital security experience
• LIC-Driver's License -  State of Michigan Upon Hire
• CRT-Automated External Defibrillator (AED) - UNKNOWN Unknown 90 Days
• CRT-First Aid - AHA American Heart Association 90 Days
• CRT-Basic Life Support (BLS) - AHA American Heart Association Or CRT-Basic Life Support (BLS) - ARC American Red Cross
• LIC-Michigan Concealed Pistol License -  State of Michigan Upon Hire
• CRT-PA330 Certification - MCOLES Michigan Commission on Law Enforcement Standards 90 Days

Preferred

• Previous dispatcher experience desired

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope.

Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health…