Claims Data & Insights Lead

Job Title: Claims Data & Insights Lead
Location: Tunbridge-Wells – Hybrid – Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday

AA Summary

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team.

Ready to join us?

This role offers the chance to actively contribute to the growth of AA’s in house underwriter AAUICL. It calls for an entrepreneurial and curious mindset, along with strong general and commercial management skills. The ideal candidate will have experience in data analysis, operational processes, spend control and process efficiency with a direct impact on P&L, preferably within the motor claims sector.

• Developing and implementing advanced analytical approaches to uncover business opportunities and operational challenges.
• Analysing claims and reserve data to identify trends, anomalies, and areas for improvement.
• Building and maintaining interactive dashboards visualising performance, cost, and value metrics across teams.
• Developing models to attribute commercial value to individual claims handlers and teams.
• Tracking and evaluating cost-benefit outcomes of strategic and operational initiatives.
• Supporting business cases with robust data analysis, forecasting, and scenario modelling.
• Quantifying team-level costs and linking them to outcomes and value delivered.
• Leading data-driven market intelligence projects to inform strategic initiatives and enhance processes.
• Collaborating with cross-functional teams to translate insights into actionable strategies.
• Presenting findings and recommendations to senior leadership, influencing decision-making and strategic planning.

• Senior-level experience in commercial, business analysis, and insight roles.
  Experience with in Claims, Insurance, Financial Services, or Banking sectors.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
• High numeracy combined with strong commercial business acumen.
• Proficiency in data and visualisation tools and software (Excel, SQL, and Power BI).
• Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
• Proven track record of managing market research and applying insights to drive business growth.
• Analytical and entrepreneurial mindset to support innovation and problem-solving.
• Drive and ambition to learn and progress into more senior positions.

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• Free AA breakdown membership from day 1, 50% discount for family and friends in the first year plus discounts on other AA products
• 25 days annual leave plus bank holidays + the option to buy additional annual leave
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
• Pension scheme available up to 7% contribution
• Access to the EV discount scheme

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit, and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.