Broker Account Manager

About AXA

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Global Healthcare offers global healthcare support and protection to individuals and businesses in more than 200 countries, building on over 55 years of experience through its international hubs.

We are seeking a Broker Account Manager to drive sustainable growth by developing and maintaining strong broker relationships across the UK, Channel Islands, Gibraltar, and Hong Kong. You’ll be responsible for nurturing existing partnerships, renewing business, and acting as the point of escalation for any complaints or issues. Your focus will be on maximising opportunities within the current broker portfolio while supporting the long‑term growth of our Individual International offerings.

If you’re a proactive relationship‑builder with a passion for delivering exceptional service, we invite you to join our team.

• Renew and retain existing AGH Individual portfolios, ensuring growth within the Intermediary market.
• Develop and strengthen relationships with intermediaries, enhancing their understanding of the AGH proposition.
• Provide regular updates on service improvements to the intermediary base.
• Manage broker relationships in collaboration with the AGH Account Corporate Management team.
• Negotiate renewal terms and present relevant options to support intermediary business growth.
• Identify development opportunities for intermediaries through training and joint events.
• Contribute to new product development by incorporating intermediary and client feedback.
• Act as the point of escalation for intermediaries and brokers on issues related to Individual Clients.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.

• Proven ability to build and maintain strong external relationships.
• Customer‑focused mindset with excellent listening, questioning, and communication skills, both verbal and written.
• Skilled in influencing and negotiating to achieve mutually beneficial outcomes.
• Energetic, motivated, and focused, with a proactive approach to work.
• Experience thriving in fast‑paced, customer‑driven environments.
• Knowledge of systems, processes, and protocols, demonstrated through ongoing training and the ability to clearly explain business workflows to brokers.
• Appreciation for administrative support functions and their role in delivering seamless service.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre‑employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.

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We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.

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