Customer Advisor

Role:Customer Service Advisor

FNOL Motor
Location:Hybrid working from our Tunbridge Wells office
Salary: £23,885 plus up to 10% annual bonus
Hours:An average of 37.5 hours p/w, shifts between Monday to Sunday between 8am & 8pm

You’ll become an expert in our products and someone our customers can really rely upon when they need us most. No matter what the call, your dedication to the customer will ensure they have Ships the rightvis? simply do correct format: each to the new content? Actually we keep original. text:

You’ll be working in our First Notification of Loss (FNOL) department taking inbound calls from customers, third parties or AA Breakdown members reporting a motoring incident and needing to make a claim. Day to day you’ll be:

• Using detailed scripts to gather information from the call and apply logic to assess the best course of action
• Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
• Pushing for better by using resources, tools and systems available to offer the best customer service
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
• You’ll be working in a fast-paced environment, within a team that back each other and who set the tone for what our customers can expect from our iconic brand.
• Striving to ensure that each and every customer receives a top‑class customer experience that is expected from our iconic brand!

• A problem solver: you’ll understand incoming information and make Emotion? Right. quickly and efficiently
• An explorer: you’ll need be curious and inquisitive; learning new information %?