1st Line Helpdesk Engineer

Helpdesk Support Engineer

Salary: £26,000 – £29,000

Location:

Tonbridge Area – Office-based, 5 days per week

About the Role

We are working with Managed Service Provider in Kent seeking a Helpdesk Support Engineer to join their team. You’ll be the first point of contact for support issues for the external clients, this can be anything from password resets to network issues and laptop builds.

This role is perfect for someone with excellent customer service skills and used to working in a fast paced environment.

Key Responsibilities

Excellent Communication Skills and Customer Service.
Respond to queries via phone and email, diagnosing and resolving technical issues.
Provide support for networking, internet connectivity
1st Line Helpdesk or Service Desk experience
Escalate complex issues to senior engineers when required.
Must have a full, clean UK driving license (some customer visits may be required).

What’s on Offer

Salary up to £29,000, depending on experience.
25 days annual leave.
Company pension scheme.
Eye care scheme.

How to Apply

If you’re interested in joining a friendly and supportive telecoms team, apply today – we’ll be in touch shortly