Senior IT Support Technician

About

Edu Talent Group are seeking an experienced and technically skilled Senior Network Support Technician to join a secondary school IT department on a permanent full year basis. This is a key role supporting the IT Systems Manager in the delivery maintenance and development of IT infrastructure across a dual site school environment.

The successful candidate will play a central role in ensuring the smooth running of all IT systems supporting both staff and students and contributing to the reliability security and performance of the schools digital learning environment.

The role includes providing advanced technical support maintaining network infrastructure overseeing mobile device management supporting cloud services and assisting with safeguarding systems linked to online safety and filtering tools.

This position also involves contributing to strategic IT development supporting projects and taking responsibility for aspects of the network across both sites when required.

Requirements

Level 3 Diploma in IT or equivalent qualification

Strong experience working within an IT support or network environment

Experience supporting Windows and MacOS systems with mobile device management knowledge

Understanding of networking including switches firewalls and infrastructure support

Ability to provide first and second line technical support

Strong understanding of IT security principles and data protection requirements

Experience maintaining hardware software and cloud based systems

Excellent communication skills with ability to support staff and students

Strong problem solving skills and ability to work under pressure

Experience with in an education environment desirable but not essential

Knowledge of safeguarding systems and filtering tools advantageous

Benefits

Kent Scale D salary of 26393 per annum

Permanent full time all year round contract

Opportunity to work across a dual site school environment

Involvement in strategic IT projects and infrastructure development

Supportive leadership within a collaborative IT team

Professional development opportunities within educational technology

Varied role covering infrastructure support and systems management

Required Skills:

IT Support IT Network Support