Neighbourhood Officer

Role Specific Responsibilites

• The tenancy and estate management of general need properties including the day to day management of a defined number of properties.

• Ensure the effective management of empty properties by implementing pre-void inspections and new tenant sign ups within target timescales.

• Undertake home visits and interviews to advise and resolve housing management issues, including tenancy issues or breaches of tenancy.

• Undertake tenancy audits in accordance with KPI’s each year to ensure that our tenancy records hold up to date information on household members and contact details, including e-mail addresses.

• Actively work with other agencies, both voluntary and statutory to provide added value to the service.

• Use a range of IT and management systems effectively ensuring up to date recording and processing of data and implement new systems as required.

• Carry out procedures and administration relating to tenant rights including mutual exchanges and tenancy name changes.

• Produce reports and maintain up to date, clear records and statistics in relation to all duties including computer records.

• Attend evening meetings and be flexible to work outside core working time.

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