Claims Readiness Manager

As a Change Readiness Manager, you'll lead the charge in preparing our Claims teams for upcoming transformation initiatives. You'll make sure everyone understands what's changing, why it matters and how it will improve the way we work. You'll ensure colleagues feel confident and supported by delivering clear training, hands‑on guidance and smooth adoption of new systems, processes and working practices. Your work will help our people embrace change and deliver great outcomes from day one.

• Leading the definition, planning and delivery of change projects across Claims transformation.
• Engaging project groups, delivery leads and key stakeholders to drive strategic and tactical initiatives.
• Creating project plans, risk logs and action plans, and managing delivery against agreed milestones.
• Identifying stakeholders and providing timely updates that meet their expectations.
• Establishing effective governance structures, including steering and working groups.
• Ensuring all change activity follows agreed governance processes and acting as a gatekeeper for compliance.
• Collaborating with IT teams to determine system requirements, technical resources and associated costs.
• Mapping new or amended operational processes and feeding requirements into training and systems work streams.
• Analyzing business processes and data to spot improvement opportunities and reduce operational waste.
• Building buy-in for change by facilitating workshops, presentations and one-to-one engagement sessions.
• Leading and owning medium to small business change initiatives end‑to‑end, from initial request through to successful implementation and closure.

• Experience leading small to medium-sized projects within a fast‑paced environment.
• Knowledge of Lean process design and Lean Six Sigma principles.
• Background working in a contact centre or similar operational setting.
• Understanding of Road and Insurance products (beneficial but not essential).
• Strong skills in PowerPoint, Project, Word and Visio;
  Triaster experience is a plus.
• Excellent communication, interpersonal and presentation abilities, with confidence engaging at all levels.
• Ability to design and run effective workshops that drive engagement and clarity.
• Strong numerical ability, data interpretation skills and exceptional organisation and multitasking capability.

• 25 days annual leave plus bank holidays + holiday buying scheme.
• Worksave pension scheme with up to 7% employer contribution.
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends.
• Discounts on AA products including car and home insurance.
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more.
• Company funded life assurance.
• Diverse learning and development opportunities to support you to progress in your career.
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family.

We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre‑employment checks including work reference, credit and criminal record checks.