Customer Sales Representative

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Global Healthcare offers global healthcare support and protection to individuals and businesses in more than 200 countries, building on over 55 years of experience through its international hubs.

Due to an internal promotion, we’re pleased to offer a full-time, permanent Customer Sales Representative role at AXA Global Healthcare in Tunbridge Wells. In this position, you’ll work alongside our International Sales team, converting warm leads via phone and email on behalf of our sales professionals. This role is designed to support your growth and development, with the potential to progress into a full sales position within our dynamic Global Sales teams.

It’s a great opportunity for anyone looking to step into a fast-paced sales environment and start their career in areas such as New Business Sales, Client Management, Account Management, Business Development, or other sales roles.

• Connecting customers with the appropriate sales departments, enabling our driven sales team to convert these opportunities to sales.
• Offering global health insurance policies, gaining exposure to our growing global market and being supported every step of the way.
• Being responsible for lead generation through following up warm leads.
• Outbound calling warm leads and sending email correspondence daily to ensure the customer is directed to the appropriate team.
• Using your excellent communication skills to understand the customer’s needs, actively listening and questioning whilst building rapport.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.

You’ll work full time, 37.5 hours per week Monday to Friday with shifts between 8am and 5pm.

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.

• Previous experience in a customer-facing role, either in person or over the phone, is essential.
• Skilled at engaging with diverse individuals via phone and email, simplifying complex information, and following structured call guides.
• Customer focused, with the ability to build rapport, whilst conducting yourself in a professional manner.
• Proficient at managing multiple IT applications simultaneously, ensuring efficiency and accuracy.
• Excellent time management and organisation skills.
• Ability to work well in a team and collaborate with other departments.
• Experience in a sales environment and/or Knowledge of insurance would be advantageous.

The first stage of the interview process is an Arctic Shores Assessment, which you'll have2daysto complete. If shortlisted, the next stage will be a virtual interview.

If successful following this, the final stage will be an in-person interview at our Tunbridge office.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.

For our support, please send an email to

We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.

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