Sales Manager

Position: Sales Manager (Permanent)
We are currently recruiting for an experienced Sales Manager to oversee, manage and lead a busy Sales Team. You will be working alongside other Sales Managers, to ensure daily performance targets are achieved.

About the Sales Manager role:

* Basic salary is £50K per annum + upto 5% Bonus

* Excellent Benefts & Incentives

* 40 hours per week, across 7 days between 8am-8pm

* Based in Swindon (office Based role)

* Permanent role

Duties / Responsibilities for the Sales Manager role:

* Manage a team of approx 6-7 Sales Advisors

* Achieve company sales KPI’s through the successful conversion of enquiries.

* Prepare, deliver and motivate sales staff for the day ahead ensuring communication of key messages.

* Ensuring a prompt response to inbound telephone and email enquiries.

* Compiling and analysing sales figures – daily, weekly and monthly.

* Collecting customer feedback and market research.

* Feedback to the Product Department on calls received and obstacles which you have had to overcome.

* Attend “bridging” meetings to share information with other departments to benefit the result.

* Constantly evaluate success of the sales team through call listening and feedback on success and development areas.

* Monitoring individual’s and team’s QA, and error scores with an eye for accuracy.

* Report on staff attendance, absence, and completion of Return-to-Work meetings.

* Own pre and post sales related customer escalations in a timely, professional manner.

Experience / Attributes required for the Sales Manager role:

* Ensure highest level of service provided to deliver an exceptional customer journey.

* Proven track record in delivering sales results to company KPI’s.

* Excellent communication skills both written and verbal, with strong interpersonal skills.

* Be able to demonstrate and analyse open, sell and close processes in line with Company expectations and deliver sales structure coaching where needed.

* Embrace change when new strategies are introduced by the business.

* Always maintaining a high motivation and positive atmosphere within the sales office.

* A confident, resilient individual with a friendly, approachable personality.

* The ability to be flexible, decisive and quick-thinking.

* Self-motivated with a positive outlook and a clear focus on high quality and business profit.

* Able to work extended hours on occasions when required.

* Ability to work well under pressure.

* Able to understand profit and loss calculations and basic business finance, e.g. gross margin percentages and calculations.

* Experience with in the travel industry is desirable but not essential

If you have experience of leading a Sales Team then we would love to hear from you