IT MANAGER

Under general supervision of the Finance Director, this position will ensure that the City's technology systems are operating properly by maintaining the City's software and hardware applications. This includes managing IT operations to meet departmental and user requirements as well as the support and maintenance of existing infrastructure, applications, software, and development of new technical solutions. The IT Manager will be responsible for oversight of IT Department staff, including third-party vendors providing IT services.

The IT Manager in collaboration with the Finance Director oversees technical projects in alignment with organizational goals and directs the effective delivery of networks, infrastructure development, disaster recovery systems, and processes. This position is responsible for responding to occasional support issues after hours, on holidays, and weekends.

• Must successfully clear a drug screen and a background check, inclusive of FBI fingerprinting and background per NCIC/TCIC regulations.
• Valid Texas driver's license, Class "C", required.
• Must obtain Criminal Justice Information Services certification prior to employment.

Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, Network Engineering, or related field and five (5) years’ experience. Master’s Degree preferred. Application support experience with Microsoft applications, Office 365, and mainstream web browsers. Working knowledge of a range of diagnostic utilities, including remote access, ipconfig, trace route, and virus/malware utilities and removal tools. Extensive knowledge of network switches and routers, fiber optic networks, structured cabling, and network configuration management.

Knowledge of VOIP telephone systems.

Experience supporting municipal government operations, CJIS-regulated environments, public safety technology systems, critical infrastructure networks, and relevant certifications in both networking and cybersecurity, such as COMPTIA Network+, CompTIA Security+, Microsoft, or equivalent network/security certifications.

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

• Manages the day-to-day performance and delivery of information technology related activities and services.
• Collaborates with departments to develop and maintain a technology plan that supports their needs.
• Manages public safety systems, inclusive of software, radio, and associated network components.
• Work with end users to provide competent, reliable, and effective support.
• Perform, install, and monitor desktop, laptop and mobile device system updates, upgrades, and major package releases.
• Provide telephone and on-site technical support.
• Responsible for the ordering, acquisition, inventorying, and disposition of hardware and software.
• Troubleshoots hardware and software issues and ensures issues are resolved efficiently.
• Manages, leads, and helps develop the IT staff.
• Provides continuous supervision, conducts periodical and ad-hoc performance appraisals, and delegates work assignments for all IT personnel.
• Oversee the development, design, and implementation of new applications and changes to existing computer systems and software packages.
• Maintains and is responsible for the integrity and continual operation of the IT network including the wireless networks.
• Identify procedural and/or operations gaps and work with management to introduce corrections as necessary.
• Maintains and is responsible for the security and privacy…