Customer Service and Resources Administrator

Rugby Borough Council Customer Service and Resources Administrator

Pay: £25,989 to £28,142 - Pay award pending

Full Time – 37 hours a week

This is a varied and fast paced role where you’ll be an integral part of the Property Repairs Service. You’ll be responding to and dealing with customers over the phone, email and in person, administering repairs to their properties. You’ll be logging repair tickets, scheduling resources and liaising with Officers, Operatives and Contractors to deliver an effective and efficient service. Please note that this role is office based 5 days a week.

We are looking for someone with experience of working within social housing repairs and maintenance or a related sector, especially if you have experience working with Gas and Electric that’s looking for an office‑based customer focused role. You should be experienced dealing with customers both face to face, on the phone and by email, be able to work well under pressure, have extremely strong attention to detail whilst working  a front‑line person who’s an ambassador for our Property Repairs Service you’ll be a great problem solver that can operate with minimal supervision to identify issues and solutions and know when to and be able to get support from the wider team to ensure things are done right first time.

Good MS Office skills are also needed and the ability to have a high level of accuracy with data and information. Experience of other IT systems such as Technology Forge and dynamic scheduling tools would be an advantage.

If you enjoy customer interaction, are organised and pro‑active, have the ability to articulate a situation, and have a professional, personable, and adaptable style we would love to hear from you!

• 35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)
• Generous Local Government Pension Scheme
• Flexi time scheme
• Annual leave purchase scheme
• Subsidised parking
• Structured Induction Program
• Learning and Development opportunities including Future Leaders programmes
• Payment of a professional subscription for approved professionals
• Family Friendly Policies
• Independent Support for your health & wellbeing
• Generous compassionate leave
• Extra Benefits including Retail Discounts, & Cycle to Work scheme and more