Configuration Supervisor

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed.

We're proud to share our story and Make Amazing Happen at CDW.

• Effective resourcing and bandwidth management, with a strong and sustainable talent pipeline
• Proactive leadership that educates, coaches, and drives a continuous reduction in errors
• Engaged, motivated teams aligned to shared values:
  Teamwork, Health & Safety, Quality, and Productivity
• Strong problem-solving capability, applying Lean/continuous improvement methodologies
• Effective delegation, empowering team members to take ownership and accountability
• Clear, confident written and verbal communication with stakeholders at all levels

• Organise and lead daily shift operations to safely achieve productivity, quality, and service targets
• Set clear daily direction and priorities for the team
• Maintain internal and external service levels
• Work collaboratively with other supervisors and departments to resolve issues and improve workflows

• Lead, coach, and develop direct reports through regular feedback, mentoring, and performance management
• Build bench strength through effective succession planning and talent development
• Conduct appraisals, return-to-work meetings, and payroll-related activities
• Support recruitment and onboarding of new team members
• Manage investigations and disciplinary processes (conduct, capability, and absence – excluding dismissal)

• Collect, analyse, and report operational data and KPIs
• Identify trends, risks, and opportunities for improvement
• Champion continuous improvement and process review using effective root cause analysis
• Drive accuracy, waste reduction, and efficiency improvements

• Champion safe working practices and full compliance with Health & Safety standards

• 3 years' leadership or management experience within supply chain, warehouse, or operational environments
• Strong people management and leadership skills
• Proven ability to organise, prioritise, and manage time effectively
• Confident self-starter with a collaborative, team-focused mindset
• Proficient in Microsoft O365
• Strong written and verbal communication skills
• Experience using Warehouse Management Systems (WMS) Technical or configuration background
• Experience applying Lean, Six Sigma, and continuous improvement methodologies
• University degree or A-Level / GCSE (or equivalent)
• ITIL V4 (desirable)
• Lean Six Sigma (desirable)
• IOSH (desirable)
• 5S Working Practices (desirable)

CDW is committed to being an AI-fluent organization As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don't need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance.

Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating.

We encourage candidates to embrace an AI mindset, one that is curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare…