Parts Coordinator- Customer Fulfilment Specialist

Parts Coordinator – Customer Fulfilment Specialist

Join to apply for the Parts Coordinator – Customer Fulfilment Specialist role at Arabelle Solutions.

• Responsible for total ownership of Order documents with regard to accuracy, clarity, quality, and timelines.
• Must strive to meet all Customer request dates, reduce processing cycles and keep backlog of orders to a minimum and support forecasting, billing and collection activities.
• Provide factory/sourcing commitments with regard to short cycle demands and documentation to Customers and Arabelle representatives as appropriate.
• Understand all Customer Special Requirements, communicate to and follow up with those responsible for all accurate and complete fulfilment.
• Manage and administer all fulfilment related exporting activities including documents creation, shipment tracking, and sales recognition and all necessary document archiving function.
• You will use SAP/ERP system to create offers and orders.
• Key contact for customer inquiries and customer complaint (issue) resolution process. Work with operations to understand and communicate commitments and status to customers.
• Resolving issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
• Collaborates with others to solve issues. For customer‑facing roles, develops strong customer relationships and serves as the interface between customer and Arabelle. Exchanges technical information, asks questions and checks for understanding.

• College Education or equivalent demonstrable experience within a similar role.
• At least 2 years work experience in a Customer Services/Focused role.
• Excellent communication skills, self‑motivated, and ability to handle multiple priorities.
• Ability to perform in a team environment.
• Self‑starter, capable of working with minimum supervision.
• Proficiency and experience working in SAP/ERP.
• Proficiency in Microsoft Office applications.

• Strong oral and written communication skills. Ability to document, plan, and execute programs.
• Strong organisation skills with high attention to detail.
• Strong customer service mind‑set.

Entry level

Full‑time

Electric Power Generation