Senior Customer Services Advisor

DHL eCommerce UK

DHL eCommerce UK is one of the UK’s leading integrated parcel businesses. As part of the DHL Group, we have an extensive delivery network which covers the UK and over 220 countries. We are committed to pushing the boundaries of the express parcel delivery markets and aim to be the first choice for customers.

We are currently recruiting for a Customer Service Advisor based at our site in Ryton on Dunsmore, Monday - Friday, on a 7.5 hour shift between the hours of . Salary £25,251.21 per annum.

• Ensure all communication with customers is professional, timely and resolved to the customer’s satisfaction using the appropriate channels.
• Manage corporate customer queries from start to finish, taking ownership and being responsible for resolution of the issue.
• Develop a full understanding of DHL eCommerce UK services, products and all relevant operating systems.
• Promote self‑service and alternative products to new and existing customers.
• Attend regular meetings/briefs held by the Customer Service Centre Management team, contributing ideas to change and improve the customer experience and the team performance.

• Planning and organisation skills with the ability to multitask whilst working under pressure.
• Customer focus and attention to detail.
• Excellent communication and listening skills.

• 25 days Holiday Entitlement
• Hybrid Working
• Enhanced overtime rates
• Holiday Purchase Scheme
• Refer a Friend Scheme
• Recognition Scheme:
  Employee of the Month, Employee of the Quarter, Employee of the Year, Exceptionals, CEO Can Do Award
• Parcel Perks
• Aviva Wellbeing App
• Aviva Digital GP 24/7
• Cycle to Work Scheme
• Discounted bus travel scheme

DHL eCommerce UK is accredited Top Employer 2024 for the third year running and has been certified as a Great Place to Work. Our attributes—Passion, As One, Can Do, Right 1st Time—drive everything we do. We offer competitive salaries, hybrid working and a comprehensive benefits package designed to help you make more of your money and safeguard your future.