Customer Service - Senior Personal Banker

Customer Service – Senior Personal Banker

Join to apply for the Customer Service – Senior Personal Banker role at Nat West
.

Location:

Rugby, United Kingdom.

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and all normal working days must be carried out in the United Kingdom. Join us as a Senior Personal Banker in Rugby.

• You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection.
• With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected.
• We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme.
• As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships with our customers, as well as proactively promote the benefits of our growing range of digital services to simplify and enhance their banking experience.
• Meet customers via video banking from home or face to face in a branch.
• Conduct Financial Health checks and review customer accounts.
• Identify products and services that are right for our customers, helping them to make the most of their money and savings.
• Identify opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection.
• Complete outbound care calls to customers to grow and maintain the relationship.

• Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
• The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
• The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances.
• Excellent communication and interpersonal skills with a genuine interest in building relationships.
• Excellent planning and organisational skills.
• Self‑motivated, diligent, organized, and passionate about delivering excellent customer service.

• Total compensation starts at £26,350 pro rata for the hours you work.
• A range of protection, healthcare and lifestyle benefits through Nat West Group Benefits, our fully flexible reward programme.
• A generous holiday entitlement of 36 days, pro rata for hours worked.
• A monthly contribution to your retirement fund.

You’ll need to be flexible in terms of the shifts you do and the hours you work, which will be between 8 am and 8 pm and will include some bank holidays.

Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities.

Not applicable

Full‑time

Finance and Sales;
Banking