Customer Service Advisor

Customer Service Administrator

Rugby (outskirts car driver essential)

£26,000 – £27,500 - Plus Annual Bonus – Potential OTE £30,000

Purpose of Role:

To support the Sales Team to ensure that customers receive an exceptional experience from order to project completion

Duties:

· Responsible for order processing - ensuring equipment is delivered in a timely and accurate manner.

· Managing customers’ expectations during the process and project closure phase.

· To resolve challenges for customers when orders cannot be fulfilled.

· Finalisation of projects under the guidance of Sales Team.

· Adhering to company processes and procedures.

· Develop good working relationships with Sales, Logistics and Accounts Departments

· Build excellent relationships with customers.

Experience

* Experience in customer services

* Knowledge of data based systems

* Good knowledge of MS office (essential)

* Strong Administration and customer service skills

* Ability to work calmly in a busy environment

* NVQ in Business Administration – desired

Personal attributes

* Strong communication and social skills

* Objective-orientated

* Strong work ethic, open and reliable

* Outstanding organisational skills

* Flexible approach with the ability to work on your own initiative

Other criteria

* Good knowledge of MS office

* Ability to learn and adapt to company products quickly

Company Benefits

* Annual Bonus

* Annual Salary Review

* Private Healthcare

* Life Assurance

* EAP