Customer Service & Sales Agent

At Gallagher, we help clients face risk with confidence, giving them the freedom to grow, lead, and innovate. Our digital ecosystem provides client‑centric consulting tools and advanced data and analytics to support you in delivering a comprehensive risk overview and building trust.

We are expanding our team and seeking customer‑focused individuals to join our Central Rugby Office. You will work in a sales‑through‑customer‑service environment, ensuring clients receive the best insurance solutions that meet their needs. No prior insurance experience is required – all training is provided.

40‑hour week: Monday‑Thursday 9:00‑19:00, Friday 9:00‑18:00. No weekends or bank holidays.

In your first weeks, you will train in our academy, covering insurance fundamentals, policy handling, systems, and processes. You will also have opportunities for progression and fully funded professional insurance qualifications (CII).

• Create insurance quotes and renewals over the phone, recommending the right cover and keeping customers’ interests at heart
• Identify upsell or cross‑sell opportunities based on customer needs
• Make and answer calls to gather information, provide updates, and address concerns
• Ensure customers leave with a positive, lasting impression of our products and services
• Balance multiple tasks simultaneously, using a range of systems in a supportive, agile team environment

You will be a clear communicator, empathetic, detail oriented, and customer‑service focused. Training will cover any additional skills needed.

• Ability to explain complex language simply, both in writing and over the phone
• Attention to detail for accurate documentation review and assessment
• Empathy and composure when dealing with customers
• Strong customer‑service skills for delivering a positive customer experience
• Computer literate
• GCSEs (or equivalent), including English and Maths

We offer competitive compensation and comprehensive benefits programs to support your wellbeing, along with career development opportunities and ongoing learning within a collaborative, people‑first culture.

• Competitive compensation
• Comprehensive benefits programs
• Career development and ongoing learning
• A collaborative, people‑first culture with accessible leadership
• Meaningful work with global reach and local impact

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).