Housing Officer, Customer Service​/HelpDesk

Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.

About the role

This is a Fixed Term contract role with a 6 month duration.

Rugby Borough Council is looking to recruit an enthusiastic and customer focused Housing Officer into their Housing Services Team.

You will be providing patch-based housing management, and tenancy and estates management support to the housing service team to enable our tenants to succeed and sustain their tenancy.

You will work on both proactive and reactive service delivery, taking a holistic approach in ensuring we assist our customers in sustaining their tenancy.

This is an exciting opportunity to join a dedicated team where we want our tenants to succeed.

About you

Ideally you will possess a good working knowledge of sustainment and enforcement with experience and understanding around all aspects of housing management and the legislation that underpins it.

Alongside this you will need experience of dealing with the public both face to face and by phone and be able to deal with pressurised situations in a controlled and effective manner.

• 35 days annual leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)
• Hybrid working up to 60%
• Annual leave purchase scheme
• Subsidised parking
• Structured Induction Program
• Learning and Development opportunities including Future Leaders programmes
• Payment of a professional subscription for approved professionals
• Family Friendly Policies
• Extra Benefits including Retail Discounts, Cycle to Work scheme and more