Customer Service Administrator

Due to continued growth an exciting opportunity is now available for a Customer Service Administrator to join our team in Rugby on a full time permanent basis.

Working hours:Any 5 in 7 days, 9am-5pm.

As a Customer Service Administrator you will provide our customers and clients with excellent service and contacting customers regarding orders where required. The role will handle the customer returns on a daily basis and also provide assistance with admin tasks to support teams across the business when required.

• Point of call for all customer queries.
• Responding to customer service emails.
• Communicating delivery times and options.
• Updating clients on previous orders.
• Customer returns – dealing with returns daily and handling as required.
• Ensure customer / client reports are completed/formatted correctly and communicated in accordance with agreed time frames.
• Ensure customer / client non-conformance is properly recorded and fed-back to the client and corrective action taken.
• Ensure the completion and circulation of reports to relevant stakeholders.
• Other administration tasks as determined by the Customer Contract Manager.

Warrington, England, United Kingdom, WA4 4TQ

Telford, Shropshire, United Kingdom, TF9 3SQ