Technical Support Engineer

THE ROLE

We are seeking an intelligent, highly motivated Technical Support Engineer with excellent troubleshooting and communication skills to join our support team. The ideal candidate is a proficient problem solver, self-directed and passionate in providing exceptional customer service. This is a terrific opportunity to join a successful company, in a role supporting our international client base and offers exposure to a variety of different technologies.

RESPONSIBILITIES

• Logging and answering both technical and functional queries for international partners and customers
• Analysing and resolving application problems in complex, multi-tier customer deployments, often with no direct access to the affected system
• Participate in rota providing office cover from 8:00am to 10:30pm, Monday to Friday and out of hours on-call cover 24x7x365
• Identifying and reporting defects in our application code, and managing fixes through Development
• Documenting solutions to grow our knowledge base
• Making recommendations on areas of process improvement
• Suggesting and adopting ways to improve the overall customer experience
• Providing internal feedback on our products from a customer and technical perspective

KEY SKILLS AND EXPERIENCE

• BSc in Computer Science or equivalent relevant technical qualification, or profes...