Technical Manager - Configuration Services

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed.

We’re proud to share our story and Make Amazing Happen at CDW.

To lead, drive and develop CDW’s Configuration services technical capabilities

To be the forward looking technical leader, identifying opportunities for new and improved services and service delivery techniques

To provide a Technical voice for CDW UK&I Configuration services into the wider business, including collaboration with our US Configuration teams, Solutions sales and sales teams, and sales enablement function

To support an excellent onboarding experience for all Sellers and customers

Responsible for supporting engagement within the team, being proactive with delivering CDW’s Leadership Model and encouraging the CDW Way code of conduct through all practices.

• Our configuration services remain at the forefront of CDW’s value added services and offer relevant services that bring value back to customers
• An overall excellent customer experience from our Configuration services
• High utilisation of the CDW Data centre pre staging facility and the technical teams supporting it
• Our Configuration services utilise automation and AI wherever possible, maximizing on skills and tools that provide high levels of productivity, enabling high value services at competitive price points
• Pre-empt new service offerings based on market and internal insights, that are thought out, designed and created to ensure our services remain relevant
• Up to date, high quality, customer facing marketing collateral in place that clearly outlines our services and capabilities
• Regular collaboration across the UK&I technical teams and US configuration technical teams

• Identify new technologies and how to ensure we can support customers configuration requirements with the creation of packaged and bespoke services.
• Lead the configuration team technical approach, research and development
• Support the continuous improvement of the department by ensuring we have a mature model that includes clear documented processes and service descriptions that are regularly reviewed
• Drive the use of automation techniques including scripting, AI, RPA and other technologies that can increase productivity and accuracy
• Work with the Professional Services, solutions sales and sales teams to attach Configuration services to sales and drive more technical engagements and pre-staging opportunities.
• Promote the Configuration department within the wider business, and be an ambassador of the department.
• Work closely with coworkers from various technical disciplines across various departments to plan delivery approaches and problem solve
• Support the recruitment, training, performance, development and promotion of the technical delivery team
• Work alongside Corporate Technology teams to ensure Networks, Infrastructure, systems and tools, meet the demands of the services we provide
• Work collaboratively with internal and external customers, ensuring all requirements are understood, translated, documented and transitioned into work packages
• Support the creation of clear Statements of work for service delivery
• Look forwards into the Technology industry to identify new services and changes in vendor behaviours that could require changes in approach
• Support the effective productisation of Configuration services and ensure frameworks are adhered to and amended where necessary
• Ensure…