HR Client Services Manager - Corporate & Commercial

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

At Howden UK Brokers – Corporate & Commercial (formerly Aston Lark), commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth.

Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

As HR Client Services Manager – UK Retail, Corporate & Commercial, you’ll lead a high-impact function at the heart of Howden’s people strategy. You’ll shape and evolve our HR Client Services proposition—defining what we offer, why it matters, and how it’s delivered. This is a pivotal role, driving financial success and client satisfaction through innovative service design, pricing strategy, and operational excellence.

You’ll be responsible for leading a talented team of HR Consultants and strategic partners, fostering a culture of performance, growth, and client-centricity. Your leadership will ensure our services remain relevant, differentiated, and commercially successful—delivering measurable outcomes for our clients and the business.

You’ll own key client and supplier relationships, ensuring seamless delivery and renewal processes, while collaborating closely with Marketing, People Operations, and Business Development to drive engagement, retention, and growth.

• Lead the HR Client Services function, taking ownership of its strategic direction and ensuring excellence in delivery.

• Provide leadership, guidance, and motivation to HR Consultants and strategic partners, overseeing their work and supporting both individual performance and team development.

• Drive the evolution of products, pricing, services, and the overall HR Client Services proposition to ensure it remains relevant and valuable to our audience. Collaborate with Operations and Marketing to execute business strategies that support retention and growth, aligned with short- and medium-term goals.

• Manage and nurture relationships with key clients, overseeing service delivery and renewal processes to maintain high levels of satisfaction and engagement.

• Take responsibility for relationship management and service delivery with key suppliers and partners, ensuring alignment and quality across all touchpoints.

• Partner with the Marketing team to support both external and internal lead generation campaigns that promote HR services and drive interest.

• Experience in leading HR consultancy or people client services functions, ideally within a complex or matrixed organisation.

• Experience working in a people management HR focused role is essential.

• Strong commercial acumen with a track record of delivering financial success through HR service propositions.

• Leadership & People Management
  :
  Demonstrated ability to lead, motivate and develop high-performing teams, including consultants and strategic partners.

• Strategic Thinking
  :
  Ability to shape and evolve service propositions, pricing strategies, and delivery models aligned with business goals.

• Client Relationship Management
  :
  Strong interpersonal and communication skills to manage key client and…