Quality System Manager

Quality Manager | ISO 9001 / Integrated Management Systems

Permanent, Hybrid/Site Based, Full Time, 38.75 hours, Monday to Friday 8:45am to 5:30pm

Häfele is an internationally trusted name supplying furniture fittings, ironmongery and hardware to the trade. We are recognised for our extensive range and quality of product as well as our expertise in the industry and excellent customer service.

As a B2B Distribution Company, this role would suit someone with a background in the following industries:

• B2B distribution
• Wholesale/trade distribution
• 3PL/logistics
• Warehousing and fulfilment
• Building products
• FMCG distribution
• Automotive

We are looking for a proactive and influential Quality Manager to lead, maintain and continuously improve Häfele UK’s integrated management systems. Reporting to the Chief Operations Officer, you will play a key role in ensuring quality remains a business-wide priority, supporting the continued achievement of certified standards while driving practical improvements across service, performance and operations efficiency.

This is a visible and cross-functional role where you will work closely with departmental managers, lead the internal audit approach and support colleagues across the business to embed best practice, strengthen compliance and deliver measurable improvement.

• Lead and maintain Häfele UK’s integrated management systems, ensuring procedures, controls and certified standards are clearly defined, applied and continually improved.
• Maintain audit readiness across multiple certifications, coordinating evidence requirements, management reviews and corrective actions.
• Oversee internal audit planning, reporting and follow-up activity, ensuring non-conformances are addressed effectively through root cause analysis and practical solutions.
• Build strong working relationships across departments to embed quality, service performance and sustainability into everyday decision making.
• Develop and deliver a rolling continuous improvement plan, using quality data, KPI performance, audit findings and operational feedback to drive measurable progress.
• Investigate customer complaints, quality concerns and recurring issues, ensuring actions are followed through and risks are appropriately managed.
• Coach and support the Lead Auditor and dotted-line quality representatives to build capability and consistency across the business.

• Proven experience in a senior quality management, quality assurance, integrated management systems or operational compliance leadership role.
• Strong knowledge of certified standards and integrated management systems ISO
  9001.
• Auditor qualification or demonstrable audit experience, with confidence managing conformance, corrective actions and root cause analysis.
• Experience maintaining multiple certified standards and supporting external certification audits.
• Strong analytical skills, with the ability to interpret data, identify trends and recommend practical improvements.
• Excellent communication and stakeholder management skills, with the ability to influence constructively across different departments.
• Experience coaching, developing or guiding others, alongside strong organisational skills and the ability to manage multiple priorities.
• A practical understanding of continuous improvement methods such as Lean, problem solving or process mapping would be highly beneficial.

• Competitive Salary, with the added potential to earn an annual bonus.
• Benefits including:
• Holiday of 23 days’ basic + 8 bank holidays in a complete year, increasing to 28 days basic with our length of service programme
• Employee Assistance Programme (EAP) offering confidential support and guidance for you and your family
• 24/7 GP phone service for easy access to medical advice
• Quicker access to medical scans and surgical procedures
• Counselling services
• Discounts on gym memberships to help you stay active
• Hospital treatment insurance
• Huge range of shopping, restaurant and activity discounts
• Enhanced Pension Scheme
• Life Cover
• Take advantage of discounts on company stock.
• Cycle to Work Scheme

This is a…