Customer Quality Specialist

Job Description Summary

As a Customer Quality Specialist, you will play a pivotal role in bridging the gap between our manufacturing teams and our customers. You will ensure that quality concerns are investigated effectively and communicated with the transparency and professionalism our clients expect. Working alongside experienced quality professionals, you will build your expertise in customer quality, structured root cause analysis, CAPA, audit readiness, and continuous improvement within a highly regulated engineering environment.

As a Customer Quality Specialist, you will play a pivotal role in bridging the gap between our manufacturing teams and our customers. You will ensure that quality concerns are investigated effectively and communicated with the transparency and professionalism our clients expect. Working alongside experienced quality professionals, you will build your expertise in customer quality, structured root cause analysis, CAPA, audit readiness, and continuous improvement within a highly regulated engineering environment.

This is an excellent opportunity for a quality professional or engineer with hands-on experience in a manufacturing or engineering environment who is ready to contribute from day one while developing toward a longer-term career in customer-facing or project quality.

• Customer Investigations:
  Support customer-facing quality investigations, helping to identify root causes, coordinate effective corrective actions, and maintain clear communication with customers and internal stakeholders.
• Quality Planning &
  
  Risk Management:
  
  Assist in developing and maintaining quality plans, supporting risk identification and mitigation through tools such as FMEA to ensure products and processes meet customer, regulatory, and industry requirements.
• Cross-Functional Collaboration:
  
  Partner with manufacturing, engineering, procurement, project management, and commercial teams to resolve quality challenges and ensure alignment.
• Documentation & Reporting:
  Contribute to customer reports, quality documentation, and project updates, ensuring all information is accurate, timely, and communicated professionally.
• Data Analysis:
  Analyse quality performance data to identify trends, emerging risks, and opportunities for process improvement.
• Structured Problem-Solving:
  Support root cause investigations using methodologies such as 5 Whys, Fishbone (Ishikawa), and Pareto Analysis to drive robust issue resolution.
• CAPA Management:
  Support the implementation, tracking, and verification of Corrective and Preventive Actions (CAPAs), ensuring actions are effective, timely, and properly documented.
• Audit Support:
  Support internal and external audits, contributing to audit preparation, evidence gathering, follow-up actions, and ongoing compliance with the site Quality Management System and ISO 9001 requirements.
• Continuous Improvement:
  Promote a culture of quality by sharing best practices and supporting improvement initiatives across the business.

• Education:
  
  Bachelor’s degree in Mechanical, Manufacturing, Aerospace, or a related engineering discipline.
• Relevant
  
  Experience:
  
  Hands‑on experience in a manufacturing, engineering, or quality‑focused environment, gained through employment, apprenticeship, placement year, or graduate programme, with direct involvement in quality activities.
• Customer & Operational Quality Exposure:
  Experience supporting quality investigations, resolving non‑conformances, and working across functions to address product or process quality issues in a manufacturing environment.
• Quality Systems & Manufacturing Knowledge:
  Good working knowledge of quality management principles, manufacturing processes, and the…