Sales Host​/Member Consultant

Position: Sales Host / Member Consultant
Company Description Turn Conversations into Memberships. Create Experiences That Keep Members Coming Back.

At Everlast Gyms, our people are at the heart of everything we do. Their passion, energy and commitment create an experience that keeps members engaged, motivated and returning time and time again.

As a Sales Host, you'll play a key role in growing our membership community by delivering exceptional customer experiences, driving membership sales and supporting member retention. Every interaction is an opportunity to make a positive impact, whether you're welcoming a prospect, supporting an existing member or promoting the products and services that help people achieve their goals.

This is an ideal opportunity for someone passionate about sales, fitness and customer service who wants to develop their career within a fast-growing fitness business.

Why Join Everlast Gyms?

Free Everlast Gyms membership
20% colleague discount across all Frasers Group brands

Eligibility for the Everlast Gyms Monthly Champions recognition programme

Opportunities to deliver Personal Training sessions outside of contracted hours

Training and development opportunities to support career progression

Opportunities to gain experience delivering Group Training classes

Be part of a high-performance culture that rewards ambition and results

Job Description

The Role As a Sales Host, you'll be responsible for creating outstanding member experiences while driving membership growth and retention within the club.

You'll act as a brand ambassador, supporting the club's commercial goals while delivering exceptional service to every member, guest and prospect.

Membership Sales & Retention Deliver exceptional experiences that convert prospects into members

Drive membership sales, renewals, upgrades and secondary spend opportunities

Conduct tailored club tours based on individual fitness goals and needs

Use effective questioning, rapport building and objection handling techniques

Follow up enquiries and leads to maximise membership conversion

Build strong relationships with members to improve retention and engagement

Support the delivery of club sales and retention targets

Customer Experience Provide a friendly, professional and welcoming environment for all members and guests

Handle member queries and concerns efficiently and professionally

Promote the products, services and fitness solutions available within the club Actively support club initiatives, events and member engagement activities

Represent the Everlast Gyms brand with energy and professionalism

Operational Excellence Support the day-to-day operation of the club

Act as a key holder when required

Maintain high standards of cleanliness, presentation and safety

Support gym floor standards and member-facing areas

Assist with gym resets and operational tasks where required

Utilise membership and CRM systems effectively to manage enquiries and member information

Team Contribution Work collaboratively with the wider club team to achieve business goals

Support national campaigns, challenges and initiatives

Contribute to a positive and engaging club culture

Take ownership of personal performance and development

Qualifications

What We're Looking For Essential Passion  for fitness, customer service and sales

Strong communication and relationship-building skills

Positive, confident and outgoing personality

Target-driven mindset with a desire to achieve results

Strong organisational and administration skills

Ability to work independently and as part of a team Flexible approach to working hours, including weekends and Bank Holidays Desirable Previous  experience in sales, hospitality, retail, leisure or customer service

Experience working toward sales or performance targets

Knowledge of membership sales or…