Security and Incident Management Officer

Job Summary

We are looking for a highly professional officer to be a part of a growing team, helping to protect our secure facility, assets and personnel. The SIMO will maintain a high visibility presence and prevent illegal or inappropriate actions, protecting CDW’s property and staff by maintaining a safe and secure environment, and upholding the CDW Way. To essentially provide physical security for the CDW National Distribution center (NDC), with some people‑facing duties during business hours and CCTV monitoring for multiple CDW sites.

This role will include various ‘incident management’ responsibilities, working closely with third‑party key holding and monitoring partners to ensure alarm activations are responded to quickly, investigated and appropriate actions are taken, including liaising with the police if the need arises.

• Some Security and Visitor Reception duties during business hours
• Searches of individuals entering/exiting the operational area
• Observe and report any suspicious activities
• Assess risk of theft and feedback to leadership
• Booking in and out of delivery vehicles
• Liaising with NDC teams regarding collections and deliveries
• Control room duties out of hours
• CCTV monitoring and investigation
• Alarm, access and detection system monitoring
• Regular external Patrols of the NDC
• Maintaining Security documents
• Follow all security procedures
• Liaising with keyholders and monitoring providers
• Provide feedback to onsite leadership about security and facilities
• s on all visitors
• Administer First aid where required
• Liaising with police if the need arises

• DBS – Criminal records check
• BPSS – Baseline personnel security standard
• NSV – National security vetting

• Experience in a customer facing reception/security role
• Lone working experience
• Knowledge of various security setups
• CCTV monitoring and investigation experience
• SIA licensed
• SC cleared

• Computer/IT literate
• Must be able to maintain a professional, positive attitude towards all staff, contractors and visitors
• Smart and presentable
• Articulate, with excellent written and verbal communication skills
• Calm and confident under pressure
• Highly vigilant and assertive
• Able to multitask
• Capable of following complex instructions
• Willing to cover additional shifts where required
• Able to work as part of a team, but very often independently
• Integrity, honesty and professionalism
• Thorough, with good attention to detail
• Alertness, observant and diligent
• Knows how to lead and follow depending on situation
• Passionate about the security and safety of people and property.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.