Housing Officer – AR

Job Description

Job Title:

Housing Officer (Housing Management & Coordination)
Service:
Housing Services

Reports to:

Housing Services Team Leader

To deliver a comprehensive housing management service to council tenants, supporting tenancy sustainment, enforcing tenancy conditions, and contributing to safe, well-managed communities in line with council policies, legislation, and values.

• Manage day-to-day housing management for general needs council properties
• Act as the main point of contact for tenants, providing advice and support via visits, interviews, phone, and written correspondence
• Support new tenants through settling-in visits and ongoing tenancy management
• Investigate and manage breaches of tenancy, including anti-social behaviour, neighbour disputes, and enforcement action up to court proceedings
• Work with internal teams and external agencies to sustain tenancies through a multi-agency approach
• Assess tenants’ financial circumstances and refer to income, benefits, and specialist support services
• Carry out estate inspections and health & safety checks, taking appropriate remedial action
• Process tenancy changes including transfers, mutual exchanges, and succession
• Maintain accurate records, case notes, and reports on housing management systems
• Promote tenant engagement and community cohesion

• Attend court and multi-agency meetings when required
• Provide operational support to Independent Living staff
• Ensure compliance with housing legislation, safeguarding, data protection, and health & safety requirements

Mix of office-based, estate, and home-visit work

Occasional evening meetings

Full UK driving licence required