Tenancy Support Officer

Contract | Civic Recruitment Limited | United Kingdom

Posted On 11/06/2026

Work Experience 1-3 years

Community & Social

City Rugby

Province Warwickshire

Postal Code CV21

• The Tenancy Support Officer is a pivotal role within the Local Authority, tasked with providing intensive, person-centered support to council tenants with complex needs. This position is crucial in helping tenants maintain their tenancies, live independently, and enhance their overall wellbeing. The officer will collaborate closely with internal teams and external agencies to create and implement tailored support plans, ensuring exceptional customer care in alignment with the Council’s values, policies, and procedures

• Deliver targeted tenancy support to tenants with complex needs to ensure tenancy sustainability.
• Develop, implement, and monitor individualized support plans in collaboration with tenants.
• Foster tenant engagement and ensure compliance with agreed support plans.
• Assist tenants with income maximization, budgeting, and financial management.

• Minimum of 2 years’ experience in a customer-focused role, ideally within housing, support services, or public sector environments.
• Experience working with vulnerable individuals or those with complex needs.
• Demonstrated experience collaborating with multiple stakeholders and partner agencies.

• Working towards or willing to obtain a CIH (Chartered Institute of Housing) qualification or equivalent.
• Understanding of housing issues, welfare benefits, and tenancy enforcement.
• Knowledge of relevant legislation, including housing, data protection, and health & safety (desirable).