Support Controller

Join Network Rail ! Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team- you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitmentsclick here . We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

Safe behaviour
is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision .

West Coast South:
Keeping Britain Moving ¿

Stretching from Crewe to London Euston, West Coast South is part of Europe's busiest mixed-use railway-moving millions of passengers and 10% of the UK's freight each year. With over 1,000 miles of track and 64 stations, it's a vital link between major cities and local communities.

As part of the North West & Central region
, we serve 1.3 million passengers daily and move 700,000 tonnes of freight weekly-covering a quarter of the national network.

As a Support Controller, you will support the management of incidents, accidents, emergencies, faults, and weather-related disruptions affecting the operational railway in the West Coast South route. Working closely with colleagues across Network Rail, customer organisations, and external agencies, you'll help coordinate responses as directed by the Route Control Manager, with a focus on weather management, stranded trains, and Control outputs.

We're looking for a proactive and detail-oriented individual to support the Route Control team in delivering a reliable rail service. You'll play a key role during both normal operations and disruptive events, helping coordinate responses and ensuring the safe and efficient recovery from incidents.

You will be responsible for providing clear and timely updates, keeping passengers, train operators, and staff informed in line with company standards. Accurate logging of safety, infrastructure, and performance events will be part of your daily routine.

The role involves monitoring and prioritising responses to safety critical alerts from multiple systems, as well as responsibility for delivery of seasonal weather-related activities. You'll also help manage internal and external information flows and produce reports to support decision-making.

You’ll work closely with various teams to ensure all systems are used effectively to support accurate incident management, and our response to faults and failures across the network, including directly liaising with responding teams.

Additional

Role Requirements:

This role will be based out of Rugby ROC.

For this role there is a requirement to work shift patterns including evenings, nights and weekends.

What's in it for you:

Salary : Controller 4, £66,113. For more information about our pay framework refer to your pay .

Here are a few of the benefits we offer:

28-day annual leave with the option to buy and sell days

Choice of pension schemes

75% discount of leisure travel for you and your family

5 days paid volunteer or carers leave

Up to 75% subsidised Rail and Underground travel

Gym Pass
-access to gyms across UK

My Benefits platform- giving national and local retail discount

Our aim is to ensure your candidate experience is as positive as possible. If you require reasonable adjustments at any point, simply let us know and we'll do our best to assist you.

Some of our roles require face to face Drugs & Alcohol testing.
¿ We will share further details with you as part of your formal offer.

In order to be successful in this role, we would like you to have/to be:

Good geographical knowledge of applicable Route.

Experience with in a fault management, maintenance, operations or rail industry control environment.

Knowledge and demonstrable experience of…