Asset Lead

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Location:

Leeds, Colton Retail Park

• Provide line management to designated Asset Experience Managers within the community, including performance reviews, development planning, and career progression support
• Coordinate community operations including diary management, absence cover arrangements, and buddy system implementation
• Serve as primary escalation point for complex operational, client, and team issues within the community
• Facilitate regular community meetings to share knowledge, address challenges, and promote best practice adoption
• Collaborate with senior leadership to drive consistency, share learning, and elevate systemic issues to the Property Delivery Lead
• Foster a high-performance culture through effective communication, recognition, and team development initiatives
• Monitor community performance metrics and implement improvement actions where required

• Collaborate with the Royal London asset manager to set the strategy, calling on subject matter experts as required.
• Act as main point of contact for Royal London asset manager(s) and lead relationships with professionalism and accountability.
• Identify how JLL can support the client needs and requirements and discuss with JLL client relationship team on how JLL service can be revised and improved.
• Maintain clear grasp of client's asset/portfolio strategy, drivers/values and articulate these to the wider team.
• Support emergency planning, business continuity, testing, and monitoring with emergency management support as required.

• The role is envisaged as predominantly site based with a focus on occupier visibility.
• Serve as the primary point of contact for all customer enquiries, concerns, and service requests, ensuring timely response and resolution while maintaining positive relationships.
• Proactively identify opportunities to improve the customer experience through building amenities, services, and programming.
• Act on customer feedback to create a productive and engaging environment that adds value to their occupancy.
• Work with RLAM CX Strategy Director to utilise training opportunities and advise AM of CX implementation opportunities.
• Feedback all customer intelligence to the asset management team.

• Work with JLL Accounts teams on financial accountability, cashflow management, and customer/supplier credit control.
• Provide strategic advice to asset managers on customer debt recovery, with support from Accounts Receivable.
• Prepare and manage service charge budgets and reconciliations according to RICS Professional Standard for Commercial Service Charges and client KPIs.
• Support supplier payments via Proactis and manage supplier payments processes, including purchase orders and invoice approvals.
• Oversee management of financial trackers, ensuring accuracy including utility recharges, turnover and commercialisation.
• Respond to customer and consultant queries and challenges in a timely manner.

• Liaise with Data Management team on complex and protracted lease queries.
• Provide application recommendations to…