Visitor Services Officer

Final date to receive applications - 29th June 23:58hrs

Salary: £26,959 pro rata

Contract type: Permanent

Hours: 15 hrs per week

We are Forestry England. We live and breathe forests. Join us. We’re foresters, professionals and experts who love to share our enthusiasm and want to make a positive difference for you and the environment. We’re using our scale and expertise to grow the nation’s forests for everyone, adapting our landscapes for tomorrow and getting stuff done today by creating amazing places and experiences for you to enjoy.

We’re providing vital homes for wildlife, making our air cleaner to breathe and producing sustainable timber.

As a Visitor Services Officer, you will contribute to achieving an exceptional visitor experience and provide outstanding service that leaves visitors with lasting memories. Working across our visitor welcome/visitor centre, you will also work with the wider team to maintain our visitor facilities, ensuring a smooth, inclusive and enjoyable experience. You will help cultivate a supportive and positive work environment that encourages teamwork, productivity and individual growth.

You will take opportunities to promote Forestry England’s work including events, membership, legacy giving and volunteering. You will be expected to support both local and national events, requiring regular weekend and bank holiday working to meet visitor and operational needs.

Cannock Chase Forest, Rugeley, WS15 2UQ

• 25 days holiday a year, rising by one day for each year of service up to 30 days (pro‑rated for part‑time employees) plus bank holidays.
• STaR, our employee benefits scheme, offering discounts on everyday supermarket shopping, hotel stays, clothing, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills and the Headspace wellbeing app.
• Free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
• A commitment to lifelong learning through career development. Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.

• Making effective decisions
• Working together
• Managing a quality service
• Delivering at pace

Read more about nationality requirements here.

Forestry England is part of the Civil Service. The Civil Service has a Disability Confident Scheme (DCS). Candidates with disabilities who meet the minimum selection criteria during the application process will be guaranteed an interview. We also offer a Redeployment Interview Scheme to current civil servants who are at risk of redundancy and who meet the minimum requirements for the role.

This role is part of the Great Place to Work for Veterans and Prison Leaver Recruitment initiative. Within Part 7 of the Immigration Act 2016, applicants must be able to provide accurate spoken English.

Our recruitment process makes appointments based on fair and open competition and merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in line with or according to these principles and you wish to make a complaint, please email: englandhr

If you require any reasonable adjustments, please email: fcrecrui