Senior Family Engagement Officer Job Ruislip area,England UK,Administrative/Clerical

About the job Senior Family Engagement Officer Job Description

1. People Management

No direct supervisory responsibility however there may be a requirement to assist in induction and training of peers and new employees.

2. Customer Management

To demonstrate understanding of the Councils Customer Care Standards and ensure that these standards are met in order to deliver the Council vision of putting our residents first.

3. Operational Service Delivery

To engage families at the point of entry to the service by providing an environment where families feel welcome and supported, and to forge strong working relationships with the families.
To manage the reception area, greeting all visitors warmly and ensuring it remains a welcoming, clean and pleasant environment and ensuring that safety checks and procedures are implemented and advised to visitors to the centre.
To establish and maintain good relationships with all site users, parents/carers and visitors and to enhance community development.
To manage enquiries to the children's centre by telephone, email and face to face contact from parents, professionals, voluntary organisations, statutory agencies and the general public.
To offer information, advice and guidance in response to enquiries received from families, including childcare, health, benefits and financial matters; demonstrating a breadth of knowledge of local support, and signposting on to services as appropriate.
To seek regular feedback from centre users and collate and report responses to the centre co-ordinator.
To maintain the centre calendar and diary, detailing training and meeting dates and ensure these are kept up to date and accessible to the centre team and wider locality as appropriate.
To maintain the children's centre database ensuring registration and attendance data is inputted and kept up to date.
To ensure that all family records and sensitive data, both paper and electronic are stored and maintained in accordance with Council Data Protection policy and procedure.
To lead on the co-ordination and administration of the 'Your Bump and Beyond' ante-natal programme for the locality, ensuring sufficiency of provision and access to the programme for Parents-to-be at the appropriate time.
To use the Council's procurement and financial management systems, e.g. Oracle, for the ordering of resources and supplies for the centre, managing the receipting, checking and distribution of deliveries in a timely manner.
To ensure that the data held on the children's centre database is up to date and of the highest quality by:
Developing and implementing systems and processes to ensure data integrity
Auditing family records and ensuring inaccuracies and duplicates are rectified speedily and communicated to colleagues within the locality.
To be a super user for the children's centre database, providing advice, support and bespoke training for users within the locality.
In conjunction with the children's centre locality lead officer, produce statistical reports and analysis, using appropriate software packages, e.g. excel, access and other associated systems and to prepare and validate information for management reports.
To manage and implement robust systems for the management of service user information, reviewing processes of data retention and implementing systems to ensure continuing best practice, in accordance with Council Data Protection policy and procedure.

4. Service Planning & Development

Maintain knowledge of the current locality Plan and understanding of own contribution in order to ensure delivery of this plan.
To demonstrate cost-consciousness and identify any cost effective changes to own way of working.
To identify and suggest any improvements to current ways of working in order to deliver a more efficient and effective service for families.

7. Contacts

Service users and front line professional staff across social care, health, housing, education and the voluntary sector.

8. Additional Responsibilities

Complete other reasonable tasks in order to fulfil role purpose or as required by management.

Person Specification

QUALIFICATIONS:

Educated to GCSE level (or equivalent) including English and Maths
First…