Medical Support Secretary - MVCC Oncology Admin

Main area Oncology Grade NHS AfC:
Band 3 Contract Fixed term: 10 months (Estimated end date 31/08/2027) Hours Full time - 37.5 hours per week Job
-CAN-8329844

Site Mount Vernon Cancer Centre Town Northwood Salary £25,760 - £27,476 per annum, plus 15% High Cost Area Supplement Salary period Yearly Closing 29/10/2026 08:00

Here at East and North Hertfordshire Teaching NHS Trust
Our mission is:
Providing high-quality, compassionate care for our communities

Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service

Our values - We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

We are recruiting for a Medical Support Secretary – Cancer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The successful candidate will provide and support the medical secretaries and their Consultants with efficient and effective ranges of secretarial and administrative duties within the Cancer Services Directorate. To manage constantly changing priorities and deadlines, handle enquiries from staff, patients and relatives.

At the heart of everything we do are our core values:
Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

To manage constantly changing priorities and deadlines.

To handle enquiries from staff, patients and relatives via email, telephone, and face to face communication.

To provide administrative and secretarial support to the secretaries and their clinical teams and support in delivering a high standard service for all patients.

Responsible for making patients' appointments and for informing the patients of arrangements made.

To Liaise with GPs, other hospitals, clinics, and other external agencies.

Ensuring all treatment forms and referrals are processed in an efficient and prompt manner, ensuring all scans, results and histology are collated.

Liaise with Outpatients, Medical secretaries, Chemotherapy booking team, Radiotherapy booking teams to ensure patient pathways are followed with minimal delays.

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are…