Operational Readiness Knowledge Manager; FLAGCIS NATO security clearance

Responsibilities

• Responsible for the standardization, consolidation, and preparation of system documentation for the FLAGCIS (maritime deployable communication & information system modules).
• Publishes, communicates, and implements a realizable information knowledge management (IKM) plan for operational system documentation for the FLAGCIS system to include timelines, deliverables, as well as responsibilities for drafting and approval.
• Assists in the production, validation, and refinement of system level and technical documentation, operating procedures, maintenance plans, technical schematics, checklists, as well as operator/technical manuals.
• Supports the coordination of documentation of infrastructure and CIS connectivity requirements to upgrade facilities for FLAGCIS.
• Monitor, records, and reports progress of IKM plan fulfillment, while recording observations and exceptions, proposing alternate production plans in case of unforeseen circumstances.
• Provides advice to key stakeholders including, but not limited to: NCIA Service Level and Service Delivery Managers, Service owners, Commander CSU, Branch Heads, Principal Technicians, MARCOM HQ personnel, and AIRBUS technicians.
• Provides support to FLAGCIS validation and integration Technician as required.

• Minimum 5 years of relevant hands‑on experience in creation, planning and management of Information and Knowledge Management of Technology related artefacts.
• Expert knowledge of MSOffice suite is required.

• Bachelor's or Master's degree in Computer Science, Information Technologies or related discipline.
• Experience in creating Information Knowledge Management Plans.
• Experience in drafting technical documentation, including but not limited to: system-level and technical documentation, operating procedures, maintenance plans, technical schematics, checklists, as well as operator/technical manuals.

• Ability to write clear and concise technical documentation and user guides is required.
• Effective oral and written communication skills in English are essential.
• Customer focus:
  Focuses on customer needs and satisfaction; acts with customers in mind; high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical, and orderly way; consistently achieves project goals; gets first‑hand customer information and uses it for improvements in products and services; establishes and maintains effective relationships with customers and gains their trust and respect.