Service Controller

Join a specialist provider of critical power solutions, electrical products and technical services across the UK and Ireland. The company supplies and supports uninterruptible power supply systems, generators, batteries, electrical installations and associated maintenance services, helping customers protect business-critical operations across sectors including data centres, healthcare, manufacturing, finance and retail.

• Basic salary of up to £34,000
• 25 days’ annual leave, plus bank holidays
• Company pension scheme
• Full training and development programme
• Genuine opportunities for career progression
• Office-based position within a fast-paced technical service environment

• Coordinate planned maintenance visits, emergency callouts and ad hoc repair work across the company’s service operation.
• Schedule field service engineers effectively, taking account of location, availability, technical requirements and customer priorities.
• Act as a key point of contact for customers, providing updates on engineer attendance, service progress and outstanding work.
• Respond to incoming service enquiries and ensure urgent issues are passed to the appropriate engineer or technical team.
• Prepare and maintain service documentation, job sheets, engineer reports and customer records.
• Liaise with engineers, customers, suppliers and internal departments to ensure parts, equipment and site information are available when required.
• Monitor open service jobs and follow them through to completion, escalating delays or operational issues where necessary.
• Support the coordination of preventative maintenance designed to reduce equipment failure and avoid unnecessary customer downtime.

• Previous experience as a Service Coordinator, Service Controller, Helpdesk Coordinator, Planner or Scheduler within a technical, engineering or maintenance environment.
• Strong organisational and multitasking skills, with the ability to manage planned work alongside reactive customer requests.
• A confident telephone manner and excellent customer service and communication skills.
• Comfortable working in a fast-paced environment where priorities can change at short notice.
• Good IT and administration skills, with experience maintaining accurate service or customer records.
• The ability to communicate effectively with field engineers, customers and internal teams.
• A proactive approach to problem-solving and a strong focus on delivering a reliable customer experience.
• Experience with in critical power, electrical services, facilities management or a related engineering sector would be advantageous.