Housing Administrator, Administrative​/Clerical

An exciting opportunity has arisen to join Lucion Services, the leading national provider of trusted risk management solutions. We are seeking an organised and customer-focused Housing Administrator to support our asbestos surveying operations within the Operational & Technical Services department. This is a full-time, permanent role where we are offering a basic salary of between £26,000 - £28,000.

This role is central to the successful delivery of asbestos survey programmes, providing essential coordination between tenants, clients, and surveyors. You will play a key role in arranging access to residential properties, ensuring surveys are scheduled efficiently, accurately, and in line with client requirements.

Key Responsibilities

* Contacting tenants and residents to arrange access for asbestos surveys within their homes

* Coordinating and scheduling survey appointments for Lucion surveyors across multiple contracts

* Acting as the main point of contact for tenant and client appointment enquiries

* Managing surveyor diaries andmaintainingaccuratescheduling records

* Confirming appointments, issuing reminders, and managing rescheduling requests

* Liaising with clients, tenants, housing providers, and internal teams to ensure access requirements are met

* Updating client portals and third-party asbestos management systems with appointment and access data

* Supporting contract administration and ensuring service level agreements (SLAs) and key performance indicators (KPIs) are achieved

* Handling inbound calls and responding to email enquiries in a professional and customer-focused manner

* Providing general administrative support to the Operational & Technical Services team

Knowledge, Skills & Experience

* Educated to GCSE level or equivalent

* Excellent verbal and written communication skills

* Strong organisational, planning, and time management skills

* Confident and professional telephone manner

* Demonstrable customer service experience

* IT literate, with experience using scheduling systems, databases, or client portals desirable (full training provided)

Personal Attributes & Behaviours

* Works effectively as part of a team while using initiative when working independently

* Proactive, organised, and able to manage multiple tasks within deadlines

* Strong attention to detail and commitment to data accuracy

* Flexible and adaptable approach, including occasional out-of-hours working if required

* Customer-focused with a professional and empathetic approach when dealing with tenants

* Willing to contribute ideas for continuous improvement

Development & Progression

* Opportunity to undertake industry-specific qualifications such as BOHS P402

* Potential to progress into additional technical, quality assurance, or operational responsibilities within Lucion Services