Sales Support

Act as an alternative point of contact for customers, handling telephone and email enquiries professionally. Liaise with customers and internal teams, including Service, Project Delivery and Operations, to support customer requirements. Create and send accurate quotations, proposals and simple scope of works documents. Process orders in a timely manner and ensure customer job files contain the correct documentation. Update internal systems and CRM records accurately, maintaining clear records and audit trails.

Support sales colleagues with weekly forecasting, order reconciliation and reporting activity. Take ownership of smaller opportunities and projects, ensuring they are progressed effectively and customers are kept informed.

Previous experience in a sales support, customer service or administration role. Confident communicator with a professional telephone manner and strong relationship‑building skills. Highly organised with excellent attention to detail and accurate record keeping. Able to prioritise, meet deadlines and manage multiple tasks in a busy environment. Good working knowledge of Microsoft Office and CRM systems, with the ability to learn new systems quickly.

Salary: £27,000-£30,000

• Annual leave entitlement (starting with 20-25 days + bank holidays)
• Contributory pension scheme
• Share save scheme
• Paid volunteer day
• Long service recognition
• Eyecare voucher
• Retail discounts
• Family leave
• Employee assistance programme

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.