Commercial Support Assistant

Mission

To assist the commercial team in Principal development and manage a defined customer base promoting coatings product range in UK and Ireland.

• Running reports as required. Investigation into anomalies and distributing to the team.
• Initially support Product Managers with product range information to ensure they are set up and discontinued efficiently, including where listed on marketing materials (includes PBMs, webinars). With the objective of having Product Management responsibility.
• Communicating with customers when products are discontinued, or specifications or standards are changed
• Carry out market analysis to identify the market for new products.
• Work proactively with Principals/suppliers, including questionnaires and responding to enquiries for market information.
• Support external Sales Team. Challenge pricing & margin development on new orders. Alert and discuss price issues at Customers with Sales Managers. Ensure pricelist update to Customers and handle Customer price claims.
• Proactively review Open Orders and work with Supply Chain to ensure best customer experience.
• Supporting the business with commercial excellence. Addressing any additional business requirements that may emerge.
• Maintain the product data available on the new customer portal to effectively promote the products.
• Manage and develop a defined customer base (Foundation & Community customers). Generate sales and margins through new and existing business development.
• Ensure best-in-class customer engagement through the optimal use of the CRM system and integration of the different IT systems.

• Excellent attention to detail, communication and interpersonal skills
• Ability to work under pressure
• Ability to liaise with people at all levels both internally and externally
• Willingness to learn new systems
• Flexible approach
• High service level standards
• Strong IT skills
• Problem solving and decision making
• Background/experience in chemistry preferred