Customer Service Administrator

Position: CUSTOMER SERVICE ADMINISTRATOR
Job Overview

Customer Service Administrator

Location:

Runcorn
Duration: 6 months (seasonal cover)

Hours:

7:00am – 3:00pm (30-minute lunch) – 37.5 hours per week
Pay Rate: £12.80 per hour (rate increase scheduled for April 2026)

We are recruiting for a Customer Service Administrator to join a busy team in Runcorn on a 6-month temporary basis to support during peak seasonal demand.

Key Responsibilities

Administration and processing of customer orders and site-related information
Booking in hauliers, managing vehicle movements, and coordinating dispatch
Preparing and processing documentation for UK and European orders
Handling inbound and outbound customer calls
Monitoring and ensuring logistical requirements are met by the partners
Managing customer service queries efficiently through to resolution, escalating where required to site and commercial teams
About You

Personable, confident, and customer-focused
Strong IT skills, including Microsoft Office, with excellent attention to detail
Proven organisational, time management, and customer service experience
A proactive team player who is eager to support colleagues
Previous experience preparing export documentation and arranging bookings is desirable
Professional and committed to high standards of conduct and workplace behaviours
This role is ideal for proactive individuals who thrive in a customer-oriented setting and possess strong organisational administrative abilities. The position offers an engaging work environment where your skills will directly impact client satisfaction and operational success