Customer Care Administrator

Customer Care Administrator

Location:

Cheshire
Salary: £26,000 - £28,000

Contract:

Permanent, Full-Time
Office Based

About the Role

An exciting opportunity has arisen for a Customer Care Administrator to join a successful house builder within their customer care team.

Working as part of a friendly and supportive team of five, you'll provide essential administrative support to the Customer Care function, helping to ensure customers and stakeholders receive a seamless experience.

This is a busy and varied role that would suit someone who enjoys organisation, communication and building relationships with a range of stakeholders.

Key Responsibilities

* Acting as the first point of contact for customer enquiries via telephone and email.

* Managing and responding to customer email queries in a professional and timely manner.

* Booking customer appointments and arranging access for inspections and remedial works.

* Accepting and processing incoming jobs through the customer care system.

* Allocating and distributing jobs to contractors and monitoring progress through to completion.

* Liaising regularly with site teams to coordinate works and resolve queries.

* Working closely with Partnerships teams and Housing Association partners to ensure a high level of service delivery.

* Maintaining accurate records and updating internal systems.

* Supporting the Customer Care Manager with administration and reporting.

* Monitoring open jobs and ensuring customers and stakeholders are kept informed of progress.

This role focuses on customer service and coordination rather than complaint handling, with the emphasis being on ensuring works are organised efficiently and customers are supported throughout the process.

About You

We're looking for someone who:

* Has previous administration or customer service experience.

* Is confident managing a high volume of emails and telephone enquiries.

* Has excellent organisational and communication skills.

* Enjoys building relationships with customers, contractors and colleagues.

* Has strong attention to detail and can manage multiple tasks effectively.

* Is proficient in Microsoft Office and comfortable learning new systems.

* Experience with in housing, construction, property or customer care environments would be advantageous but is not essential.

What's on Offer?

* Salary of £26,000 - £28,000.

* 12 month fixed term, office-based position in Runcorn.

* Supportive and collaborative team environment.

* Opportunity to work within a growing and successful house building business.

* Ongoing training and development.

* Genuine opportunities for career progression and professional growth.

If you're looking for a varied administration role where you can develop your career within the house building sector and become part of a close-knit team, we'd love to hear from you