Inbound Collections Agent

Inbound Collections Agent Job Description

• Have what it takes to get the right outcome?
• Have a background in collections, customer service or sales?
• Fancy joining an award-winning team?

We have an exciting new opportunity for Inbound Collections Agents to join an award winning, rapidly expanding organisation at a time of transformation!

DCB Legal Ltd, an SRA Regulated Law Firm, is a specialist in the provision of legal services relating to Civil and Commercial litigation, debt recovery, property, and High Court Enforcement disputes. We are not a full legal service provider, instead, we focus on providing a contemporary low touch, bespoke legal service in our specialist field of debt recovery and litigation.

Due to our rapid growth, we have several exciting telephone based, Inbound collection Agent positions available.

As anInbound

Collections Agentyour role is to be the maximise case resolution through the taking of payments, setting up payment arrangements and answering customer telephone queries.

Expected start date September 2026.

• Starting Salary £25,000.00,and a genuine potential OTE £32,800 after successful completion of probation.
• Monday to Friday working withNO weekendsandNO bank holidays!
• Working hours – rota between the hours of 0800hrs and 1800hrs Monday to Friday
• Monday – Friday schedule (36.5 hours per week)
• Early finish Fridays
• Dress Down Fridays
• 30 days holiday (including Bank Holidays)
• Employee Assistance Programme
• Newly refurbished offices
• Free Mersey Gateway bridge pass
• Free parking
• Free tea and coffee facilities
• Free monthly lunch
• Company social events
• Full training provided.
• Career development and progression opportunities
• Rapidly expanding multi-functional operation

• Handle calls and queries appropriately, in a polite and professional manner
• Take payments over the telephone
• Negotiate suitable payment arrangements with customers
• Answer customer queries using Client systems