IT Support Apprentice

Hudson Hill Consulting are looking for a motivated and enthusiastic IT Support Apprentice to join our IT team. This is a great opportunity to start your career in IT, gaining hands‑on experience while working towards a recognised qualification. You'll support the IT helpdesk by assisting users with technical issues, learning to troubleshoot hardware and software problems, and developing essential IT support skills.

• Serve as the first point of contact for users needing IT assistance via phone, email, or ticketing system

• Log and track incidents and service requests accurately

• Help diagnose and resolve basic IT issues related to desktop/laptop hardware, software, and peripherals

• Assist with account administration tasks like password resets and user access requests

• Escalate more complex issues to senior support engineers as appropriate

• Learn and follow internal processes for incident management and service delivery

• Support the setup and deployment of new equipment for users

• Maintain professionalism and a strong customer service attitude at all times

• A keen interest in IT and technology

• Good problem-solving and communication skills

• Willingness to learn and take on new challenges

• Basic understanding of Microsoft Windows and Office applications (desirable but not essential)

• Strong work ethic, reliability, and a positive attitude

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

37.5 hours per week

• Full training and mentorship from experienced IT professionals

• Opportunity to gain a Level 3 IT Support qualification (or relevant course)

• Real-world experience in a professional IT support environment

• A supportive and inclusive team culture

• Potential for progression into a full-time role after successful completion

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.