IT Support Level 3 Apprenticeship - Hudson Hill Consulting

Help users solve everyday tech issues, learn from experienced colleagues and earn a recognised Level 3 qualification.

Hudson Hill Consulting are looking for a motivated and enthusiastic IT Support Apprentice to join our IT team. This is a great opportunity to start your career in IT, gaining hands-on experience while working towards a recognised qualification. You'll support the IT helpdesk by assisting users with technical issues, learning to troubleshoot hardware and software problems, and developing essential IT support skills.

• Serve as the first point of contact for users needing IT assistance via phone, email, or ticketing system
• Log and track incidents and service requests accurately
• Help diagnose and resolve basic IT issues related to desktop/laptop hardware, software, and peripherals
• Assist with account administration tasks like password resets and user access requests
• Escalate more complex issues to senior support engineers as appropriate
• Learn and follow internal processes for incident management and service delivery
• Support the setup and deployment of new equipment for users
• Maintain professionalism and a strong customer service attitude at all times

• A keen interest in IT and technology
• Good problem-solving and communication skills
• Willingness to learn and take on new challenges
• Basic understanding of Microsoft Windows and Office applications (desirable but not essential)
• Strong work ethic, reliability, and a positive attitude

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

37.5 hours per week

• Full training and mentorship from experienced IT professionals
• Opportunity to gain a Level 3 IT Support qualification (or relevant course)
• Real-world experience in a professional IT support environment
• A supportive and inclusive team culture
• Potential for progression into a full-time role after successful completion

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

• Programme: IT & Networking
• Role:
  Information Communication Technician L3 - Azure Cloud Support Specialist
• Locations:
  Runcorn - Hudson Hill Consulting, Runcorn
• Salary: £16,000 - £25,000/year