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IT Support Coordinator

Job in Runcorn, Cheshire, WA7, England, UK
Listing for: Career Choices Dewis Gyrfa Ltd
Full Time position
Listed on 2026-02-06
Job specializations:
  • Language/Bilingual
    Technical Support
Salary/Wage Range or Industry Benchmark: 28000 GBP Yearly GBP 28000.00 YEAR
Job Description & How to Apply Below

Overview

Our client has a fantastic opportunity for an Experienced IT Support Coordinator at their hub in Astmoor Industrial Estate, Runcorn.

  • Location: Runcorn
  • Hours: Monday to Friday 8am-5pm (1 hour unpaid lunch)
  • Pay: From £28,000 per annum
  • Contract: Permanent directly with our client
Responsibilities
  • Allocation of Fault Calls to Field Engineers
  • Effective allocation and utilisation of Field Engineer workloads to meet Service Levels and Customer Satisfaction
  • Utilising Accounting package to raise purchase orders
  • Provide ongoing feedback to the customer both internally and externally via voice and system updates to manage customer expectations on fault resolution
  • Report Writing within the timescales to meet contract objectives.

Permanent from day one

Opportunities to progress within the business

Great team environment

What we’re looking for
  • Previous technical support experience or within a similar role
  • Ability to explain technical issues to non-technical customers
  • Ability to work under pressure in a fast paced environment
  • Experience of in-house Call management systems and tools
  • Proficient in Microsoft Office

This is a permanent position directly with our client. Exchange People are a family-run Employment Business, proudly providing people in North-West England and Central Scotland with careers since 1997. Sound like the job for you?

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