IT Support Coordinator

Overview

Our client has a fantastic opportunity for an Experienced IT Support Coordinator at their hub in Astmoor Industrial Estate, Runcorn.

• Location: Runcorn
• Hours: Monday to Friday 8am-5pm (1 hour unpaid lunch)
• Pay: From £28,000 per annum
• Contract: Permanent directly with our client

• Allocation of Fault Calls to Field Engineers
• Effective allocation and utilisation of Field Engineer workloads to meet Service Levels and Customer Satisfaction
• Utilising Accounting package to raise purchase orders
• Provide ongoing feedback to the customer both internally and externally via voice and system updates to manage customer expectations on fault resolution
• Report Writing within the timescales to meet contract objectives.

Permanent from day one

Opportunities to progress within the business

Great team environment

• Previous technical support experience or within a similar role
• Ability to explain technical issues to non-technical customers
• Ability to work under pressure in a fast paced environment
• Experience of in-house Call management systems and tools
• Proficient in Microsoft Office

This is a permanent position directly with our client. Exchange People are a family-run Employment Business, proudly providing people in North-West England and Central Scotland with careers since 1997. Sound like the job for you?

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