Account Manager

Overview

G-Force Communications Ltd is a business communications specialist providing a range of products and services designed to save customers time and money. Established in 2005, the company has built a nationwide customer base and is looking for a Telephony/IT Account Manager to join their team and help grow the business.

As a Telephony/IT Account Manager you will be responsible for providing first line customer support and maintaining a proactive contact relationship with an established customer base, to develop further sales opportunities and account development.

• Take ownership of 200 existing business accounts, focusing on retention, growth, and satisfaction.
• Drive account development by identifying opportunities to sell additional products (e.g., mobile, IT, fleet).
• Engage clients on Cyber Essentials readiness and promote secure telephony solutions.
• Collaborate with technical teams to deliver seamless solutions across VoIP, SIP, hosted systems, and connectivity.
• Maintain accurate CRM records and follow up on leads from campaigns and outreach lists.

• Previous experience working in a B2B outbound role, ideally in Telecoms or IT.
• Confidence in discussing technical products with non‑technical clients.
• A proactive mindset with a focus on growth and client success.
• Passionate with excellent rapport skills.
• Good organisational and planning skills.
• Self‑motivated with the drive to be successful.
• Excellent verbal and written communication skills.
• Both a professional telephone manner and comfortable being on the phone or conducting webinars for most of the day.
• Understanding of telephony and connectivity solutions.
• Awareness of Cyber Essentials and its relevance to secure communications.
• Account Manager or outbound sales experience, within a business‑to‑business setting.
• Experience building and maintaining relationships with clients and suppliers.

Full Time – Monday to Thursday 9:00 – 17:30, Friday 9:00 – 16:30.

Salary £25,000‑£30,000 dependent on experience with quarterly team bonus and uncapped commission. 20 days holiday rising to 25 plus Bank Holidays.

• Entry level

• Full‑time

• Sales and Business Development

• Telecommunications