Personal Wellbeing Manager

Make a real difference to people, families and communities

Pact is a pioneering national charity that cares for men, women and young people in custody, those with criminal convictions in the community, and their children, families and carers. For more than 120 years we have worked at the intersection of criminal justice, family welfare, mental health and social care, using person-centred, trauma-informed and restorative approaches that respect people's lived experience.

We are now looking for a Personal Wellbeing Manager (Family & Relationships) to join our multi-disciplinary team and help service users build the positive relationships and personal resilience that support desistance from offending and a fresh start.

About the role
As a Personal Wellbeing Manager, you will deliver a personal wellbeing service focused on helping service users improve their wellbeing and develop, maintain and strengthen positive relationships with family and loved ones.

One-to-one support will be at the heart of your work: building trust, carrying out assessments, and agreeing individual action plans delivered face to face. You will also lead group sessions and workshops that help people develop wellbeing and relationship skills, drawing on Pact's family relationship groupwork modules.

You will manage your own caseload, working in close partnership with Probation practitioners, Responsible Officers, fellow Advisors, Mentors and community services. Accurate record-keeping and working towards delivery targets will be an important part of evidencing the outcomes you achieve.

What you'll be doing

• Providing welcoming, safe and human support, treating every service user with respect, dignity and courtesy.

• Acting as the family relationships expert within the Personal Wellbeing service.

• Assessing referred service users and agreeing bespoke, person-centred action plans.

• Delivering intensive one-to-one and group interventions, plus advocacy with statutory, VCS and complementary services.

• Maintaining strong operational relationships with local Probation staff and partner agencies.

• Staying alert to changes that could indicate a change in Risk of Serious Harm, and responding appropriately to challenging behaviour to de-escalate and keep people safe.

• Using digital systems to record activity, review action plans and share information appropriately with partners.

• Contributing to meetings, case conferences and the continuous improvement of the service.

What we're looking for

• Experience of working with people who have multiple or complex needs, with a proven track record of achieving outcomes.

• The ability to deliver family work.

• Knowledge of safeguarding children and vulnerable adults best practice.

• Strong engagement skills: the ability to use empathy, build rapport and develop supportive professional relationships while maintaining clear boundaries.

• Knowledge of the criminal justice system and the impact of criminality on family and relationships.

• Experience of motivating others, with excellent interpersonal and advocacy skills.

• High attention to detail and the ability to organise your workload, prioritise and meet performance targets.

Desirable

• Experience of the criminal justice system and of multi-agency working.

• Experience of delivering services in group settings, with presentation and facilitation skills.

• An adult training qualification (Level 3 in Adult Education and Training, PGCE or equivalent).

• Experience of managing risk.

• Lived experience of the criminal justice system.

Above all, we are looking for someone who shares our values: empathy with the families of prisoners and people with convictions, high standards of integrity and accountability, emotional resilience, a commitment to equity and inclusion, and effective personal and professional boundaries, including the ability to recognise and manage grooming or conditioning behaviours.

Why join Pact
You will be part of a diverse, inclusive and collaborative charity, working alongside skilled colleagues across courts, prisons, probation services and communities in England and Wales. This is a role where the support you provide has a direct and…